Frequently Asked Questions

Orders & Shipping

How long does delivery take?

UK orders typically arrive within 3–5 business days. International orders may take 7–14 business days depending on your location.

Do you ship internationally?

Yes! We ship to many countries worldwide. Shipping costs and delivery times vary by destination.

How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email with tracking details.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for unused items in their original packaging. Please contact us to initiate a return.

What if my item arrives damaged?

We're so sorry to hear that! Please get in touch with us within 48 hours of receiving your order and include a photo of the damage. We'll make it right.

Products

Are your products personalised?

Some of our products can be personalised. Please check the individual product listing for personalisation options.

What materials are used in your products?

We use high-quality, ethically sourced materials. Full details are listed on each product page.

Contact Us

How can I get in touch?

You can reach us via our Contact page. We aim to respond to all enquiries within 1–2 business days.